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Legal

Privacy Notice

1 — Background

  1. 1.1 This notice (Privacy Notice) tells you how we look after your personal data when you visit our website at https://www.techrelays.com (Website) or when you purchase our software development & consulting services, where you are a prospective customer of our business, or where you are another type of business contact, such as a supplier or service provider to our business.
  2. 1.2 This notice sets out what information we collect about you, what we use it for and whom we share it with. It also explains your rights under data protection laws and what to do if you have any concerns about your personal data.
  3. 1.3 We may sometimes need to update this Privacy Notice, to reflect any changes to the way our services are provided or to comply with new business practices or legal requirements. You should check this Privacy Notice regularly to see whether any changes have occurred.

2 — Who We Are and Other Important Information

  1. 2.1 We are TECH RELAYS LIMITED, registered in England and Wales with company number 15393115 with our registered address at Bickland House, Falmouth, TR11 4SB (we, us or our).
  2. 2.2 For all visitors to our Website and for users who purchase our services through an organisation, we are the controller of your information (which means we decide what information we collect and how it is used).
  3. 2.3 We are registered with the Information Commissioner's Office (ICO), the UK regulator for data protection matters, under number ZB848844.

3 — Contact Details

  1. 3.1 If you have any questions about this Privacy Notice or the way that we use information, please get in touch using the following details: Email address: help@techrelays.com — Postal address: Tech Relays Limited, Bickland House, Falmouth, TR11 4SB, United Kingdom.

4 — The Information We Collect About You

  1. 4.1 Personal data means any information which does (or could be used to) identify a living person. We have grouped together the types of personal data that we collect, and where we receive it from, below.
  2. 4.2 Types of personal data we collect:
    • Identity Data: your first and last name or title.
    • Contact Data: your email address, telephone numbers, home address.
    • Technical Data: internet protocol (IP) address, browser type and version, time zone setting and generic location, browser plug-in types and versions, operating system and platform on the devices you use to access our systems.
    • Usage Data: information about how you use our systems.
    • Marketing and Communication Data: your preferences in receiving marketing from us and our third parties and your communication preferences.

5 — How We Use Your Information

  1. 5.1 We are required to identify a legal justification (also known as a lawful basis) for collecting and using your personal data. The most relevant to us is where we use your personal data to pursue our legitimate interests (our justifiable business aims), but only if those interests are not outweighed by your other rights and freedoms.
  2. 5.2 Below is set out the lawful basis we rely on when we use your personal data. If we intend to use your personal data for a new reason that is not listed below, we will update our Privacy Notice.
    1. 5.2.1 Legitimate Interests — Where using your information is necessary to pursue our legitimate business interests to:
      1. a) improve and optimise our Website;
      2. b) monitor and make improvements to our Website to enhance security and prevent fraud;
      3. c) provide our services to you and ensure the proper functioning of our Website; and
      4. d) protect our business and defend ourselves against legal claims.
  3. 5.3 Where we need to collect your personal data (for example, in order to fulfil a contract we have with you), failure to provide us with your personal data may mean that we are not able to provide you with the services.

6 — Who We Share Your Information With

  1. 6.1 We share (or may share) your personal data with:
    • Our personnel: our employees (or other types of workers) who have contracts containing confidentiality and data protection obligations.
    • Our supply chain: other organisations that help us provide our goods. We ensure these organisations only have access to the information required to provide the support we use them for, and have a contract containing confidentiality and data protection obligations.
  2. 6.2 If we were asked to provide personal data in response to a court order or legal request, we would seek legal advice before disclosing any information and carefully consider the impact on your rights.

7 — Where Your Information Is Located or Transferred To

  1. 7.1 We store your personal data on our servers in the UK.
  2. 7.2 We will only transfer information outside of the UK or EEA where we have a valid legal mechanism in place to ensure your personal data is guaranteed a level of protection regardless of where it is located.
  3. 7.3 If you access our Website or purchase our services whilst abroad then your personal data may be stored on servers located in the same country as you or your organisation.

8 — How We Keep Your Information Safe

  1. 8.1 We have implemented security measures to prevent your personal data from being accidentally or illegally lost, used or accessed by those who do not have permission. These measures include:
    • access controls and user authentication (including multi-factor authentication);
    • regular testing and review of our security measures;
    • staff policies and training;
    • business continuity and disaster recovery processes.
  2. 8.2 If there is an incident which has affected your personal data, we will notify the regulator and keep you informed where required under data protection law.
  3. 8.3 If you notice any unusual activity on the Website, please contact us at help@techrelays.com.

9 — How Long We Keep Your Information

  1. 9.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
  2. 9.2 To decide how long to keep personal data, we consider the volume, nature, and sensitivity of the data, the potential risk of harm, whether we require the data to achieve the purposes we have identified, and any applicable legal requirements.
  3. 9.3 We may keep Identity Data, Contact Data and certain other data for up to seven years after the end of our contractual relationship with you.
  4. 9.4 If you browse our Website, we keep personal data collected through our analytics tools for only as long as necessary to fulfil the purposes we collected it for.
  5. 9.5 If you have asked for information from us or subscribed to our mailing list, we keep your details until you ask us to stop contacting you.

10 — Your Legal Rights

  1. 10.1 You have specific legal rights in relation to your personal data.
  2. 10.2 We can decide not to take action in relation to a request where we have been unable to confirm your identity or if we feel the request is unfounded or excessive.
  3. 10.3 We will respond to your legal rights request without undue delay, and within one month of receiving your request or confirming your identity (whichever is later).
  4. 10.4 We do not respond directly to requests which relate to personal data for which we act as the processor. In this situation, we forward your request to the relevant controller.
  5. 10.5 If you wish to make any of the right requests listed below, you can reach us at help@techrelays.com.
  6. 10.6 Your rights include:
    • Access: You must be told if your personal data is being used and you can ask for a copy of your personal data.
    • Correction: You can ask us to correct your personal data if it is inaccurate or incomplete.
    • Deletion: You can ask us to delete or remove your personal data if there is no good reason for us to continue holding it.
    • Restriction: You can ask us to restrict how we use your personal data and temporarily limit the way we use it.
    • Objection: You can object to us using your personal data if you want us to stop using it.
    • Portability: You can ask us to send you or another organisation an electronic copy of your personal data.
    • Complaints: If you are unhappy with the way we collect and use your personal data, you can complain to the ICO. Please contact us first at help@techrelays.com.

11 — When We Send You Marketing Messages

  1. 11.1 If you have consented to receiving marketing messages from us, you can opt out at any time by contacting us at help@techrelays.com.
  2. 11.2 We may send marketing communications to business contacts via work contact details (B2B Marketing). If you do not wish to receive these, please let us know at help@techrelays.com.
  3. 11.3 Opting out of marketing will not affect our processing of your personal data in relation to any order you have with us.

12 — Profiling

  1. 12.1 The processing of personal data may contain profiling — the automatic processing of personal data to assess specific characteristics of the data subject — in order to better target direct marketing and other communications to suit their interests.